KoalaNotes vs SupportAbility: Feature Comparison for NDIS Providers

KoalaNotes vs SupportAbility: An Honest Comparison

SupportAbility has been a staple in the NDIS software market for years, particularly among mid-to-large providers. KoalaNotes is the newer entrant that's growing fast among both sole traders and enterprise teams. Here's how they compare.

Platform Approach

SupportAbility is a traditional NDIS management system built around participant records, service bookings, and compliance reporting. It does these things well and has deep integrations with the NDIS portal for payment requests.

KoalaNotes takes an AI-first approach. While it covers all the same ground, participant management, service agreements, invoicing, compliance, it layers AI across the entire workflow. Case notes write themselves. Shifts fill themselves. Compliance flags itself.

Pricing Model

SupportAbility uses custom pricing and typically requires contacting their sales team for a quote. Based on industry reports, costs can be significant for larger organisations.

KoalaNotes publishes transparent pricing on its website. The Standard plan covers individual providers, and the Team plan covers organisations of any size. No hidden costs, no per-module charges.

Ease of Use

SupportAbility is powerful but has a learning curve. New staff often need dedicated training sessions to get comfortable with the interface.

KoalaNotes was designed for support workers who want to spend minimal time on admin. The interface is clean and modern. Most users are productive within their first session without formal training.

Key Feature Differences

AI Capabilities

SupportAbility does not currently offer AI-powered features. Case notes, reports, and scheduling are manual processes.

KoalaNotes includes AI across every workflow: voice-to-text case notes, smart scheduling, AI incident report generation, and intelligent compliance monitoring.

Enterprise Modules

SupportAbility focuses on core NDIS management: participants, services, finance, and compliance.

KoalaNotes extends into fleet management, property and SIL management, training registers, and a compliance hub, making it a more complete platform for larger organisations.

Mobile Experience

Both offer mobile access. KoalaNotes provides a purpose-built mobile experience where support workers can clock shifts, dictate notes, and manage their schedule from a single app.

Reporting

SupportAbility offers standard NDIS reporting. KoalaNotes includes customisable report builders that pull data across all modules, with export to PDF and CSV.

NDIS Compliance

Both platforms are built for NDIS compliance. SupportAbility has years of track record here. KoalaNotes follows all NDIS Quality & Safeguards Commission guidelines and adds proactive alerting for expiring documents, missing compliance items, and overdue reviews.

Who Should Choose What?

Choose SupportAbility if you're a large provider already invested in the platform and need deep NDIS portal integration for payment requests.

Choose KoalaNotes if you want a modern, AI-powered platform that reduces admin time dramatically, or if you need enterprise features like fleet and property management without paying for multiple separate systems.

Switching from SupportAbility

KoalaNotes offers assisted migration for providers moving from SupportAbility or any other platform. The migration team handles participant data, staff records, and document transfers. Most transitions complete in under a week.