Case notes in 30 seconds. Invoices generated automatically. Incident reports written by AI. If you're an independent support worker or coordinator, KoalaNotes gives you superpowers - so you can stop doing admin and start growing your business.
Participants
Track & manage
Roster
Schedule shifts
Invoices
Bill & export
100%
NDIS Compliant
< 1 min
To Create a Case Note
< 1 min
To Create an Incident Report
24/7
AI Assistant
Purpose-built for independent NDIS support workers. Manage your entire practice from a single, intuitive platform.
Track NDIS participants, funding allocations, goals, and care plans in one place.
Visual calendar with drag-and-drop shifts, recurring patterns, and overlap warnings.
Generate invoices, NDIS portal claims, and export to Xero, QuickBooks, or MYOB.
Create records, ask questions, and manage your day through a smart chat interface.
Structured case notes tied to shifts and participants. Never miss documentation.
Track earnings, service types, tasks, and incidents with real-time charts.
No complex setup. Sign up, add your participants, and start managing your practice.
Sign up with email or Google. It takes 30 seconds.
Enter client details, NDIS numbers, and funding allocations.
Schedule shifts, write case notes, generate invoices, and get paid.
Join support workers across Australia who save hours every week with KoalaNotes.
Everything you need to know about KoalaNotes - compliance, data, AI, and more.
Yes - 100%. KoalaNotes is purpose-built for the NDIS framework. All case note templates, incident report structures, restrictive practice records, and service agreements follow NDIS Quality & Safeguards Commission guidelines. We stay up to date with regulatory changes so you don't have to.
Your data is encrypted both in transit (TLS/SSL) and at rest. We host on secure Australian infrastructure to meet data sovereignty requirements. Access is controlled through individual authenticated accounts - your participant and business data is never shared with third parties. Regular backups ensure nothing is ever lost.
Absolutely. If you're currently using spreadsheets, ShiftCare, SupportAbility, Brevity, or any other system, we can help you transition smoothly. You can manually enter participants or contact our support team for assisted data migration. We'll make sure nothing falls through the cracks during the switch.
Our AI is powered by advanced language models and is specifically tuned for NDIS terminology, case note writing, and incident reporting. It generates high-quality drafts that save you significant time. However, like any AI tool, it's designed to assist - not replace - your professional judgement.
Always. KoalaNotes is designed as an AI-assisted tool, not an autopilot. Every case note, incident report, or record generated by AI should be reviewed by you before finalising. You are the professional - the AI handles the heavy lifting of drafting and formatting, while you ensure accuracy, context, and compliance. Think of it as a very fast first draft that you sign off on.
KoalaNotes was built specifically for solo NDIS providers, independent support workers, support coordinators, and recovery coaches. You don't need to be a large organisation to use professional-grade practice management. Our pricing, features, and interface are all designed for individuals running their own NDIS practice.
KoalaNotes offers a free trial so you can explore the platform with no commitment. After your trial, we have affordable subscription plans designed for solo providers - no hidden fees, no lock-in contracts. You can cancel anytime.